Nordcom has been providing Fleet Management services for more than 10 years, covering all possible needs in the ICT management field:

• Service Desk;
• on-site support services;
• System services;
• ICT consultancy services;
• Hardware supply;
• Troubleticketing;
• Asset Management;
• PDL virtualization;
• Call center planning
• Application assistance;

Nordcom has its own Service Desk located at the headquarters in via Leopardi in Milan which provides first and second level services
First level: taking charge, qualification of the problem, first assistance
Second level: problem management, remote control activities
Some numbers regarding the Service Desk service:

• + 35 people employed;
• 25000 monthly calls received
• 20,000 monthly tickets handled;
• Operating 24/7/365;

On-site controls for the management of problems that cannot be managed remotely:

• Configuration and installation of new PDLs;
• Hardware issues;
• Security management;
• IMAC;
• Withdrawal and disposal of obsolete PDL;
• Availability;